General Care Instructions

• Do not keep warm or cold items directly on the furniture surface.
• Cleaning can be done with a dry cloth.  Please do not wipe with a wet cloth or with pressure.
• Abrasive sponges etc may cause scratches on the surface.
• Direct sunlight on a regular basis may cause the surface to discolour.
• In case of a spill on the furniture, never try to wipe it as it will spread the spill and hamper the polish, instead just blot the spill.
• Please avoid dragging your furniture to reposition it, as this can weaken the joints over time, especially in MDF/Particle Board items.
• Avoid water from stagnating on the cushions or on and around the surfaces of the product.

Terms 

• Tulsi and its parent family business have been operational since 1971. 
• We value our customers, some amongst whom we have relationships moving into the third generation. 
• We wholly appreciate and are glad that you are considering us for your new additions to your home.
•  We offer products online after extreme due diligence and have been physically verified for quality standards.
•  All designs offered online have been on our product line and sold physically at our stores. 
• The below mentioned are guidelines as we move along with building a great and lasting relationship with you.
•  We value your home just as we do ours.
•  Due to the general manufacturing process that happens in batches, there may be slight variations in the color from the picture seen above.
•  Screen Resolutions may also be a reason for perceived colour differences
•  Measurements provided are at best close to actual 
• Minor differences may be present due to technical issues. 
• We request you to ensure that the product ordered can be moved into your home through the lift, doorway, staircases, passage etc.
•  We do not take responsibility of the same in case it is not possible to be moved in. 
• All goods are inspected before delivery. 
• In the case of flat pack , we ensure they are received in proper packing conditions from the manufacturer. 
• Where assembly is required, our team will be there to have the same assembled.
•  We fulfil deliver schedules as per the order taken. However due to factors beyond our control, it may be delayed.
•  Our intention is definitely not to cause you any inconvenience.
•  In case of any damage noticed during delivery pl inform our delivery personal.
•  If you notice any defect after they leave pl email us immediately with a few pictures and the bill details to tulsiretail@gmail.com.
•  We will get back to you on assessing the damage.
• We will either arrange to send you a replacement or send the replacement part and do the needful.
•  We arrange your items based on your firm order and hence an order once placed cannot be cancelled. 
• Service will be provided beyond the warranty period and we will work with you to find the most optimal solution.
•  There are possibilities of a product being discontinued from the range, in which case parts may be difficult to source.
•  However, we would like to assure you that we value your relationship and that we will try our best to solve your issues.
• A Complete List of all TERMS & CONDITIONS can be found below under “ Terms & Tulsi Store Policies \ Terms of Use "