Shipping, Cancellations & Refunds

Our 50 years in the business with retail stores has earned us a formidable reputation for service and that which has contributed to our continuance in the business.  It is our foremost duty to provide you with products as per your order and adhering to commitments of order fulfillment. It is never our intention to put into any sort of inconvenience after receiving your order.  Trust and ethics form a part and parcel of our daily business and we understand there are no short cuts to maintaining your confidence for decades to come.

What is the estimated time for a delivery?

  • Furniture products are generally delivered within the timeline as mentioned on the respective product page; this depends whether the item is in ready stock as in the case of ready to assemble items or those that have to be manufactured fresh. However, in case of exceptional situations like transport strike, riots, natural calamities (like rains, flood, earthquakes, etc.), it might happen that the estimated delivery time may exceed than the promised timeline. In such situations; you will be given updates about your products, and Tulsi Home Store will be responsible to keep your products on priority and deliver as early as possible. We humbly request your cooperation in the above exceptional situations, as your support is essential to ensure that we fulfill your orders smoothly.
  • Certain custom products are manufactured from scratch on order, so in exceptional cases the estimated delivery time can get extended.
  • This delivery time is not applicable for some specific pin codes.

Delivery installation charges

  • subsidized Delivery charge if any is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer) an extra visiting charge would be applicable for later delivery and installation. Please note that our first attempt delivery charges are highly subsidized and should in no way be assumed to be a standard or benchmark charge for a subsequent delivery attempt and installation

Movement of your ordered products to the place of final installation within your premises

  • Our delivery team will assist in moving your ordered items within 10 metres from the general roadway/parking into the lift\entrance.
  • Unloading and installation as per standard terms is for the ground floor only. Higher floors will entail extra charges.  We will make every possible effort to co-ordinate with you on the safe movement of your order.  You are requested to please make sure that the order products are possible to be moved to your respective floor and through doorways and passages to the intended place of final installation. Tulsi Home Store assumes no responsibility in case the product is unable to be moved into the final place of installation.  The customer will have to make arrangements for the same and final installation will be done by our team.

What should I check when the product is delivered to me?

  • Please check for all the following when the product is delivered to you:
    1. Number of packages are as mentioned in the order form
    2. Please check on all external surfaces across the product for any breakages, cracks or chip-offs
    3. If there is some dust or a lack of shine, our team will be able to fix this immediately by applying a coat of wood polish or by rubbing the surface with a cloth; this is an accepted industry-standard method for cleaning the surface / polishing it
    4. For all products that involve assembly, please ensure that the delivery team assembles the product so you are sure that the product has been fit properly.
    5. We do not undertake any work relating to wall installation of such products that require wall installation. We deliver such products in “as is condition”. It does not include wall installation.
    6. For all products kept on the floor, ensure that the product stands steady and straight. We have found that in many cases uneven flooring lead to products dancing or shaking.   In case there is an uneven leg, then our team will install bushes at the foot of that leg to balance the product better, or may sand the bush\wood surface to resolve the issue.
    7. If there undue scratches or a crack on the product, raise this issue with the delivery personnel as well as our customer support team. We will co-ordinate with you and resolve the issue as soon as possible
    8. Wood has natural qualities such as differing grain patterns, minimal stain differences and small knots – small knots which structurally don’t impact the product will be fully filled with putty and polished to make sure that they don’t hamper the product.
    9. We make sure that the insides of storage products, such as drawers, are well-finished so as to not have any splinters or loose pieces that might hurt your arms. However, the extent of polish in these internal areas may not match with the extent of polish on the external areas.
    10. Hard wood products may expand slightly during the summer months because of which some drawers may get stuck. This is normal, and nothing to be worried about.

What if I receive a damaged product?

  • We work with vendors and manufacturers with whom we have had long standing relationships.  We also ensure that they have high quality control measures that ensure that the product is finished up to our standards. In case you receive a damaged product (damage as defined above), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please write to us at hello@tulsihomestore.com.
  • In case, you receive a damaged product, please bring it to the notice of the delivery personnel, Service Associate or other responsible personnel immediately. In case you notice an issue later, please write to us at hello@tulsihomestore.com. Damage or defect will be assessed in 2-3 business days and a solution may be offered. If in the opinion of Tulsi Home Store the product is defective, the product may be replaced or any other corrective measure may be taken, as deemed appropriate by the representative of Tulsi Home Store, to address the issue. However, if in the opinion of Tulsi Home Store there is no defect in the product, Tulsi Home Store shall return the same product back to you and no further action will be taken. Tulsi Home Store shall have the sole right to determine whether a product is defective or not.

Can an order be cancelled ?

  • We process your order based on your confirmation and payment. We do not offer cancellations of your orders, unless otherwise your delivery is delayed beyond 3 weeks of the last delivery date as mentioned in your order.  This period is not applicable in cases of natural calamities, government imposed rules, regulations, forced holidays, riots, strikes etc
  • If the product is not in accordance with the specifications as per your original order, raise the issue immediately & write to us at hello@tulsihomestore.com. We will revert to you within 3 business days to sort out the issue.
  • In case, you receive a damaged product, please bring it to the notice of the delivery personnel, Service Associate or other responsible personnel immediately. In case you notice an issue later, please write to us at hello@tulsihomestore.com. Damage or defect will be assessed in 2-3 business days and a solution may be offered. If in the opinion of Tulsi Home Store the product is defective, the product may be replaced or any other corrective measure may be taken, as deemed appropriate by the representative of Tulsi Home Store, to address the issue. However, if in the opinion of Tulsi Home Store there is no defect in the product, Tulsi Home Store shall return the same product back to you and no further action will be taken. Tulsi Home Store shall have the sole right to determine whether a product is defective or not.
  • Products purchased on discount or during sale cannot be cancelled.

When will I get a refund, if eligible?

The following guidelines will apply, if you are eligible for any refund :

  • All refunds process initiation shall be subject to pick up of all cancelled items from Your/customer’s premises.
  • After receiving the products back to the warehouse, a refund shall be initiated within 7-10 business days.
  • Refund will be initiated via NEFT, or by the way of appropriate electronic options or by the way the payment was originally made.
  • Depending on the orders, the processing charges might be deducted.

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